Purchasing this gives you the ability to open as many email support tickets as you need for one month.
When you purchase this product, you will receive an email saying that your order is being processed. Please give us 1-2 business days to activate your ability to submit support tickets on the site. Usually we activate within 24 hours. When you receive a second confirmation email, that means you are active on the site and can begin submitting support tickets.
To submit a ticket for data analytics related help:
- Login to http://mydatazest.com/. If you don’t have an account, please register for one. Note: Unfortunately, if you have purchased one of our courses, you must register for this site separately – in the future, we plan on implementing single sign-on so that you can use the same account for both the course and this support site.
- Click on “Submit Ticket” in the top menu.
- Send us your question in detail.
- Send screenshots! If you don’t send a screenshot and we can’t figure out what you are asking, we’ll need to request one. So you might as well send the screenshot with the first message.
- You should receive an email confirming that your support ticket was sent. You will also be sent an email every time your ticket receives a response. You can check the status of your ticket at any time by clicking “My Tickets” in the top menu.
We try to answer all support emails within 24 hours (non-weekends), but if there is a holiday, a large influx of messages at once, an employee is sick, etc. there may be a delay.
